Welcome to the DRINKS2HOME website (“Website”) terms and conditions (“Terms and Conditions”). The Terms and Conditions apply to your use of the Website. Please read the Terms and Conditions carefully before placing your order as they affect your rights and liabilities under the law and set out the terms under which DRINKS2HOME makes the products available to you. By accessing the Website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by the Terms and Conditions you may not use or access this Website.Before you place an order, if you have any questions relating to the Terms and Conditions please contact our Customer Service Representatives by email at customerenquiry@drinks2home.co.uk (“Customer Services”). 

1.      Use of the Website

·        The Website requires you to register before making an order by providing your real name, date of birth, phone number, a valid email address and password, delivery and billing addresses, product selections, payment details and other requested information (“Personal Information”).

·        You are solely responsible for maintaining the confidentiality of your password. You must notify Customer Services immediately if there is any known unauthorised use or any violation in security.

·        For your protection, if you inadvertently attempt to place an order through an unsecured connection, your order may not be delivered to us and we accept no liability to you for any delay or non-delivery in such circumstances.

·        We will not sell to anyone who is, or appears to be, under 18 years of age. By placing an order you confirm that you are at least 18 years old. We reserve the right not to accept the order at our discretion if we are unsure of this.

·        If you are buying a product/s as a gift, the recipient must also be over 18 years old.

·        If our delivery courier is in any doubt about the age of the recipient on delivery, he/she will request some proof of age. If the person receiving the order is unable or refuses to produce proof of age, unfortunately our delivery courier will be unable to leave the products. In these circumstances, the delivery courier will leave notification of attempted delivery and the provisions of section 5 of the Terms and Conditions relating to re-delivery will apply. If we have to return to deliver the goods, a further delivery charge may become payable.

·        You must possess a valid credit or debit card issued by a bank acceptable to us to be eligible to purchase products on the Website.·        You may not transfer orders to any other person.

·        The minimum purchase is one bottle of wine or spirits or, where the Website prices wine, spirits or beer at a per case price only, the minimum purchase is one case.

·        You may place an order at any time, however we reserve the right to prevent you from accessing the Website if you fail to comply with these Terms and Conditions. 

2.      Acceptance

·        We will confirm receipt of your order by email to the email address provided by you at registration.

·        Your order is an offer to buy from us. Nothing that we say or do will amount to an acceptance of that offer until we dispatch the products to you and at any time until then, we may decline to supply the products to you without giving any reason. At the moment the products are dispatched (and not before), a contract will be made between you and us and you will be charged for the products.

·        By making an offer to buy a product, you specifically authorise us from time to time to transmit information (including any updated information) to, and/or to obtain information about you from, third parties, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

3.      Prices

·        The prices payable for the products that you order are clearly set out in the Website. If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product concerned.·        All prices are expressed inclusive of any VAT payable, unless otherwise stated.

·        The price of a product does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed in the Delivery Section of the Website. The total cost of your order is therefore the price of the products ordered plus the delivery charges.

·        From time to time we may display special price offers on the Website. We reserve the right to withdraw or modify any special price offers at any time.

4.      Product Availability

·        If, for any reason beyond our control, we are unable to supply a particular product we will notify you as soon as possible.

·        All products on the Website are pictured subject to remaining unsold and are sold on a “first come, first served” basis.·        Vintage wines are obviously limited in availability. Whilst we make every effort to ensure that the advertised vintage is the one that we deliver, we cannot guarantee which vintage will be shipped to you.

·        Occasionally, we do have to substitute wines for a later vintage or an alternative of equal or greater value. If you are unhappy with any substitutions you receive, we will arrange collection at our cost.

·        We endeavour to advertise our products accurately. However, we cannot guarantee the accuracy of information provided on our Website about products, such as photographs, images and descriptions of the products due to changes in packaging and/or availability.

5.      Delivery

·        By placing your order, you authorise us to deliver the products to you using the delivery courier of our choice.      Delivery is £6.99 per order, regardless of quantity or weight.

·        Delivery will be made only to the address specified by you on the completed order form. PO box numbers, hotels and accommodation addresses are not acceptable. Deliveries can be made at any time between 07:30am and 17:30pm.

·        It is your responsibility to tell us on your order of an alternative delivery address to which the delivery courier can deliver the products should you not be available to take delivery of the products. You may request the delivery courier:o        to leave the products in a specified place within your property e.g. a garden shed, but you must ensure that the place you specify is easily accessible by the delivery courier and is safe and secure; oro       to deliver the products to your neighbour provided that such neighbour must live either next door, or next door but one, to you. It is your responsibility to inform your neighbour that you are expecting a delivery to be made and to ensure that the alternative delivery address is safe and secure.

·        Neither the delivery courier nor we can accept any responsibility for any loss of or damage to the products after they have been delivered to you or to the alternative delivery place or address that you specify.

·        If, for your security, the delivery courier requires you to sign paperwork to acknowledge receipt of the products, the person who signs such paperwork is deemed to be authorised by you to do so.

·        If our delivery courier attempts delivery at the address, specified place or alternative delivery address specified by you but is unable to do so (or, if relevant no one is available to take delivery and to sign for the products), the delivery courier will retain the products and will leave a calling card stating that delivery has been attempted.

·        The calling card left by our delivery courier will show a delivery services telephone number (“Courier Delivery Hotline”). You must telephone the Courier Delivery Hotline during the hours stated on the calling card within 2 days of the date of the attempted delivery, in order to arrange re-delivery (the “Re-Delivery Date”). Please note that a specific Re-Delivery Date can be arranged but not a re-delivery time.

·        If no one is available to take delivery of (and, if relevant to sign for) the products on the Re-Delivery Date, the products will be returned to the delivery depot where they will be kept for three days for collection. Alternatively you (or the person to whom the delivery is to be made) may telephone the Courier Delivery Hotline to arrange for them to be delivered whereupon a further charge will be payable by you. The cost of such re-delivery will be notified to you when you telephone the Courier Delivery Hotline.

·        If you (or the person to whom the delivery is to be made) fail to collect the products from the delivery depot or fail to arrange for them to be re-delivered within three days of the products being returned to the delivery depot, the products will be returned to DRINKS2HOME and we will refund to you the total cost of your order less the delivery charge and the cost of returning the order as specified in the Payments Section of the Website.

·        We deliver only to addresses in mainland UK (England, Wales, Scotland and Northern Ireland) together with the Scottish Isles, Scilly Isles, Isle of Wight, Isle of Man and Northern Ireland. For the avoidance of doubt, we do not deliver to the Republic of Ireland and the Channel Islands.

·        Unless the Website specifies otherwise, we do our best to secure delivery within 5 working days of the date of your order but we shall not be liable for any loss occasioned by delay in delivery arising out of any cause beyond our control. If your order includes one or more products that are subject to different delivery periods, your entire order will be delivered at one time on or by the longest delivery period specified on the Website for the products ordered.

·        Delivery times may be affected if there are stock availability problems or other unforeseen circumstances.

·        Following despatch, you can check the progress of delivery of your order at www.hdnl.co.uk.

6.      Order Cancellation

·        You may cancel your order at any time up to seven working days from the day after the day on which  the products were delivered to you by using the Order Cancellation facility on the Website. For the avoidance of doubt, you may only cancel an entire order not a part of an order.

·        If you cancel your order, you will be liable for the initial delivery cost and you will be responsible for returning the products to us by following the instructions given in the Order Cancellation facility on the Website.

·        The products must be returned unopened and undamaged in their original, undamaged packaging and we reserve the right to withhold a percentage of the refund value of returned products if the products or packaging is in such a condition that the item needs to be reduced in price for resale.

·        We will credit your debit or credit card with the price of the products within 30 working days beginning on the day on which we received notice of cancellation from you. 

7.      Returns and Breakages

·        We will provide a full refund in respect of any products that are faulty.

·        We must be notified (by email to Customer Services) of faulty products within three working days of your receipt of them. We may require the faulty product to be returned to us. We will arrange this as necessary.

·        On the rare occasion where the products delivered are different from those ordered we must be informed of this within three working days of your receipt of them. We will arrange a collection of such products as necessary, once we have investigated the dispatch records for your order.

·        Returns should be made in the original, undamaged, packaging and we reserve the right to withhold a percentage of the refund value of returned products if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

·        Products must not be returned to DRINKS2HOME in person.

8.      Payment

·        You can pay by any debit or credit card named in the Payments Section of the Website.

·        You confirm that the debit or credit card being used is yours.

·        You are advised to read the terms and conditions relating to making a payment by debit card or credit card carefully.

·        Authority for payment must be given at the time of order.

·        All debit and credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

·        You will not be charged for your order until the products are dispatched.

·        Our liability to you in connection with any order will not exceed the total price charged for the relevant products in that order.

9.      Data Protection and Privacy Policy

·        We are fully committed to the Data Protection Act 1998 (as amended and updated from time to time) and to maintaining the privacy of your information. Our Data Protection Registration Number is: Z603363.

·        The Website is monitored and may capture information about your visit that will help us improve the quality of our service.

·        When you register with us and/or place an order on the Website we collect personal information to enable us to process and deliver your order. By registering your details on the Website you consent to us maintaining, recording, holding and using personal data we collect about you.

·     To ensure that your credit, debit or charge card is not being used without your consent, personal information supplied by you during the order process will be validated against appropriate third party databases. By placing an order via this website you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998

·        We may also collect and our third party delivery couriers and/or providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP Address, domain types), your browser type, the country and telephone area code where your computer is located, the pages of the Website that were viewed during your visit, the advertisements you clicked on and any search item that you entered on the Website (“User Information”). We may collect this information even if you do not register with us.

·        Any Personal Information which you provide to us (or is available on public registers) and any User Information, from which we can identify you, is held in accordance with the registration that we have with the Data Commissioner’s Office.·        Information may be collected to allow us to send you offers that we feel will be of particular interest to you. If you would prefer not to receive emails from us please ensure that you tick the relevant box as you go through the registration process or email Customer Services.

·        Your Personal Information and/or your User Information may be disclosed to other businesses within the Classic Drinks Limited group of companies and to reputable third parties who help process and deliver your order. We will not release your Personal Information and/or your User Information to any company outside the Classic Drinks Limited group of companies for mailing or marketing purposes.

·        If we are requested by the police or any other regulatory or government authority to provide your Personal Information and/or your User Information we are entitled to do so.

·        We use cookies to keep track of your current shopping session to personalise your experience and to allow you to retrieve your shopping basket. If you do not accept cookies you will be unable to use the Website.

·        Please check back frequently to see any updates or changes to our privacy policy.·        Questions regarding our privacy policy should be directed to Customer Services.

10.  General 

·        We may amend these Terms and Conditions at any time and from time to time, whereupon we will place the new version on the Website. When we do so, we will inform you on our home page. Notwithstanding the foregoing, the new Terms and Conditions will be effective immediately that they appear on the Website and your continued use of the Website following our posting thereon of such changes will constitute your acceptance of such changes. If you do no agree to any changes that we make to the Terms and Conditions, your sole remedy is to cease to use the Website.

·        All text and graphics on the Website are directed solely at those who access the Website from mainland UK. We make no representation and/or will not be held liable for any action placed on the Website by individuals from other locations.

·        We assume no responsibility whatsoever for any links to the internet or to other third party sites from the Website. Once you activate any such links you will leave the Website and we will not be responsible or liable for the content of any other websites, which you may visit from the Website.

·        We prohibit all persons from providing hypertext or other links to the Website (other than to our home page) from their website or from a third party’s website without our prior written consent.

·        We aim to ensure that our services are available to all and in particular we seek to comply with the provisions of The Disability Discrimination Act 1995 (as amended and updated from time to time). If you require assistance please contact Customer Services.

·        These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

·        If any of these Terms and Conditions is held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity or enforceability of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.DRINKS2HOME.co.uk is operated by Classic Drinks Limited. Registered Office: Unit 14, Reginald Road Industrial Estate, Brindley Road, St. Helens, Merseyside WA9 4JB Company Registration No: 04141132 VAT Reg. No.: 374 2904 43